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Frequently Asked Questions

I’m a Yale Student/Faculty/Staff/Alumni, can I receive access for free?

Yes, please use the SOM Case Directory and follow the instructions for case access using your Yale NetID.


I would like to purchase multiple copies of a case for my class. Is there special pricing for educators?

Yes, we recommend creating an account on Study.Net to access our case catalog and bulk pricing discounts. Alternatively, you may use the "BULK15" discount code for 15% off purchases of 10 copies or more. 


How will I receive my case?

Cooked cases will be sent to you via email shortly after you complete the purchase process. For raw cases, a URL and login credentials will be emailed to you.

How long can I use my case?

Authorization expires after 6 months.

Can I purchase more than one copy?

Yes. However, we encourage educators to use Study.Net to receive discounted pricing for bulk purchases. Please contact Clint Pezoldt at Study.Net for assistance with creating your (free) account.

Can I obtain a refund if I make an error?

Unfortunately, we are unable to provide refunds. In the event that you make an error during check-out, we will replace the erroneous case with the correct one.

Are “Raw” cases also available as PDFs?

The Yale School of Management has developed online, “raw” case studies to allow a multidimensional approach to the analysis of management challenges. In contrast to traditional management cases, a raw case provides information in a variety of ways – reports, articles, interviews, videos, photographs, original documents, and links to other websites. In this way, raw cases mimic the real world, where information is scattered and sometimes contradictory. Part of the challenge of doing this kind of case comes from sorting through raw information to come to reasonable conclusions.

Raw cases live online, since the internet allows for easy display of information from a number of sources. While it is certainly possible to read only the text of a raw case off-line, you will lose much of the richness of the case. If a PDF of the case is available, it will be located in the bookshelf on the Introduction page of the case.