Frequently Asked Questions
I’m a Yale Student/Faculty/Staff/Alumni, can I receive access for free?
Yes, please use the SOM Case Directory and follow the instructions for case access using your Yale NetID.
I would like to purchase multiple copies of a case for my class. Is there special pricing for educators?
Anyone who purchases 20 or more cases priced at $9.50 in a single order will automatically get 50% off the retail price. Alternatively, you may use the "BULK15" discount code for 15% off purchases of 10 copies or more. We also offer the Yale Stock Trading Game at an educational price of $10/seat with further discounts applied by volume.
How will I receive my case?
Cooked cases will be sent to you via email shortly after you complete the purchase process. For raw cases, a URL and login credentials will be emailed to you.
How long can I use my case?
Authorization expires after 6 months.
Can I obtain a refund if I make an error?
Yes, within obvious time limits. Use the contact information contained in your receipt to initiate.
Are “Raw” cases also available as PDFs?
The Yale School of Management has developed online, “raw” case studies to allow a multidimensional approach to the analysis of management challenges. In contrast to traditional management cases, a raw case provides information in a variety of ways – reports, articles, interviews, videos, photographs, original documents, and links to other websites. In this way, raw cases mimic the real world, where information is scattered and sometimes contradictory. Part of the challenge of doing this kind of case comes from sorting through raw information to come to reasonable conclusions.
Raw cases live online, since the internet allows for easy display of information from a number of sources. While it is certainly possible to read only the text of a raw case off-line, you will lose much of the richness of the case. If a PDF of the case is available, it will be located in the bookshelf on the Introduction page of the case.